Human Capital

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We help manage the people side of business by developing and implementing the human capital initiatives essential to success. As organisations grow, merge with other companies, implement new systems, and deal with compliance requirements, we help them meet their organisational and business objectives. With backgrounds in project management, change management and HR operations and technology, our Human Capital professionals have the business acumen and technical skills to help clients with a wide range of projects including:

• Communication
• Training
• Aligning Roles and Responsibilities
• Compensation and Motivation
• HR operations and projects

Sample Engagement – Managing Growth: A leading provider of educational solutions, services and products for schools, libraries and colleges sought to solidify its leadership position by pursuing a strategy of steady acquisition and growth.

Working directly with the CEO, we helped the company develop an internal and external communication plan, create a new enterprise-wide compensation structure, and adopt a leading edge, consumer-driven health care program for its employees. Resources project managers and technical professionals assisted in market pricing, realigning roles and responsibilities and redesigning the company’s compensation strategy. In addition, we helped the client transition to a consumer-driven company by providing guidance in plan design, internal communications, and training.

Sample Engagement – Process Improvement: A multi-billion dollar health benefits company engaged Resources to help make operational improvements in enrollment, training, communication, error handling and customer service.

We provided project management oversight, training for customer service reps, business continuity plans and quality control processes for enrollment and customer service, and to identify root causes for rejected transactions. We partnered with the client and another consulting firm to establish detailed project plans, set milestone dates, and developed a project-tracking mechanism. We also co-developed and facilitated training programs for project management tools and techniques including training documentation and reference manuals for customer service representatives’ handling calls from Medicare members to help ensure consistent service.